DISCLAIMER and Terms & Conditions for Complete Solutions LLC and subsidiaries including but not limited to Complete Solutions in Marketing & Mastery, Complete Solutions in Life Mastery, Life Mastery with Donalee, all hereby referred to as Complete Solutions, operating under and as Complete Solutions LLC.
The term Coach may hereby refer to Donalee Gastreich or another executive coach within the company Complete Solutions.
In the spirit of good practice, when you are investing in coaching services from Complete Solutions it is asked that you to confirm that you have read and agreed to each statement below and that you wish to proceed.
All coaching services and communication, email, phone, video chat or otherwise, delivered by myself, Donalee Gastreich, as well as information on this website (complete-solutionsllc.com) are intended to help you identify the areas in your life, business and in your thinking that may be preventing you from experiencing greater well-being and moving forward. Coaching is not a substitute for professional mental health care or medical care.
The term ‘coaching’ as used herein covers life coaching, personal coaching, executive coaching and business coaching, workshops, and speaking events as well as conversations and private discussions for individuals, clients, teams, and organizations.
Complete Solutions is continually striving to ensure the standard of service provided to remains top-notch and excellent. Coaching programs begin with assessing clients needs, desires, and outcomes. At the end of the coaching process, or series of coaching sessions, the client will be asked to complete a feedback form and/or an assessment.
I understand that the coaching services I will be receiving from my Coach are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions. I also understand that my Coach is not acting as a mental health counsellor or a medical professional.
For legal purposes, I understand that coaching is currently an unregulated industry and that my Coach is not “licensed “ by any USA body even though the sessions may take place in the USA.
I understand and agree that I am fully responsible for my well-being during my coaching sessions, and subsequently, including my choices and decisions.
I understand that coaching is not a substitute for counseling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment, and I will not use it in place of any form of therapy.
I understand that all comments and ideas offered by my Coach are solely for the purpose of aiding me in achieving the defined goals I create with my Coach. I have the ability to give my informed consent, and hereby give such consent to my coach to assist me in achieving such goals and understand that results are not guaranteed.
I understand that to the extent our work together involves career or business, my Coach is not promising outcomes included but not limited to increased clientele, profitability and or business success.
I understand that my Coach will protect my information as confidential unless I state otherwise in writing. If I report child, elder abuse or neglect or threaten to harm myself or someone else, I understand that necessary actions will be taken and my confidentiality agreement limited in this capacity. Furthermore, if my Coach is ordered by a court to provide information or to testify, she will do so to the extent the law requires.
I understand that the use of technology is not always secure and I accept the risks of confidentiality in the use of email, text, phone, Skype, Zoom meeting, and other technology.
I hereby release, waive, acquit and forever discharge my Coach, any agents, successors, assigns, personal representatives, executors, heirs and employees from every claim, suit action, demand or right to compensation for damages I may claim to have or that I may have arising out of acts or omissions by myself or by my Coach as a result of the advice given by my Coach or otherwise resulting from the coaching relationship contemplated by this agreement.
I further declare and represent that no promise, inducement or agreement not expressed in this agreement has been made to me to sign this agreement. This agreement shall bind my heirs, executors, personal representatives, successors, assigns, and agents.
TERMS AND CONDITIONS
The coaching schedule will be arranged between Complete Solutions and the client and can be booked up to 12 months in advance. Complete Solutions will recommend the frequency of coaching sessions based on a professional assessment of the client’s requirements. This recommendation, or plan, is not binding and may be altered and adjusted throughout the coaching journey by mutual agreement, in accordance with the terms set out in this agreement.
The number and frequency of coaching session will be agreed at the start of the coaching agreement between Complete Solutions and the client, and confirmed by Complete Solutions by email or written correspondence. Where no specific number is agreed upon sessions will be provided on a session by session basis.
In return for the fees payable by the client (or by a third party on their behalf), Complete Solutions agrees to provide the service as described below and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).
The date that the first coaching session takes place shall be deemed to be the start date for the service. Where any client is unhappy with any of the terms and conditions they can contact Complete Solutions to discuss any concerns and see if they can be resolved before the first coaching session. Participation by any individual in the first coaching session constitutes acceptance of these terms and conditions.
FORMAT OF SESSIONS
Face to face (venue by mutual agreement), via Zoom (client calls or logs into Zoom platform); telephone coaching sessions (client calls coach); or other format where such is agreed. Unless otherwise agreed, for Free Conferencing and telephone sessions the client is responsible for telephoning Complete Solutions at agreed times. Complete Solutions is responsible for ensuring availability for consultation at agreed times.
The length of each session is as agreed between Complete Solutions and the client before coaching sessions commence.
In accordance with Complete Solutions current program fee/s or fee for specific sessions, workshops, speaking, or any other such fee as shall be agreed and notified to the client. Complete Solutions will confirm the fees in writing, usually by email, unless this is impractical. The number of sessions for which payment is required in advance will be agreed before coaching sessions commence.
Complete Solutions may agree to provide additional coaching sessions after completion of the initial agreed session(s). These terms and conditions will apply to any additional sessions, supplied videos, audios, and files so provided in addition to stated program or to any other term or condition in accordance with the section in these terms and conditions headed “Variation of Terms and Conditions”.
DATES AND TIMES OF SESSIONS
The date and time of the first session and any subsequent session will be agreed between Complete Solutions and the client either in person, by phone or email and confirmed by Complete Solutions by email or letter.
Sessions can only be rearranged in accordance with the section in these terms and conditions headed “Rearranging Sessions”.
Fees can be paid online by debit or credit card using the PayPal payments systems, by standing order, by bank transfer, or by cheque made out to Complete Solutions & sent to Complete Solutions. Where receipts are requested by the client, they will be sent by e-mail unless otherwise requested.
Fees are payable in advance of each coaching session unless otherwise agreed (Business Coaching may allow for payment on receipt of invoice). Where payment has not been received by Complete Solutions in advance of a coaching session Complete Solutions is not obliged to provide the session.
Where payment is required on receipt of invoice rather than in advance, a charge may be levied for late payment.
Complete Solutions may assign the client tasks or exercises to complete between coaching sessions. There is no obligation on the client to complete these items of ‘Lifework’, but not doing so may slow the client’s progress in gaining improved quality of life or achieving desired business or personal outcomes and goals.
The client may contact Complete Solutions by phone or e-mail between sessions to seek clarification regarding anything arising from a coaching session or for administrative purposes. Additional coaching may also be provided between sessions and there may be an additional charge for this. Complete Solutions will always advise a client in advance if the nature of a client’s contact is likely to incur an additional charge and no such charges will be imposed without the client’s agreement.
All Program coaching calls offered will provide a recording of the session and grant access for all subscribed and paying clients in the event that if for any reason the client is unable to meet the agreed upon time scheduled. If a client needs to rearrange an individual coaching session, they should provide at least 48 hours notice. No refunds will be given to clients for unused coaching sessions unless 48 hours notice has been given. In the unforeseen or exceptional circumstances Complete Solutions may need to rearrange a coaching session with the client 48 hours notice or more will also apply.
Where a client pays for a session or sessions in advance they must have the coaching session(s) that they have paid for within 6 months of the payment or their fee is forfeited.
Personal information or business information supplied by clients in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, save where required by law or where action might be necessary to prevent harm to the client or someone else.
In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behavior by the client, actual or potential conflict of interest, or other reasons, Complete Solutions can decide to terminate the service to the client early or refuse or be unable to provide further coaching sessions to the client. In such a circumstance the client will be given reasonable notice of termination by Complete Solutions where practicable and will be refunded any advance payments made for coaching sessions not yet provided.
Complete Solutions will seek to enable the client to improve their quality of life or level of business success and to achieve their desired outcomes. Remarkable results can be achieved where clients follow a clear plan in a committed way. However, the client has sole responsibility for taking important decisions in their life or business. Complete Solutions has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of coaching sessions, or for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in quality of life or business or to achieve their desired outcomes or goals.
VARIATION OF TERMS AND CONDITIONS
Where an Initial Number of Sessions is agreed, any changes to these terms and conditions intended to take effect prior to the conclusion of those Initial Number of Sessions will only have effect if agreed by both Complete Solutions and the client and confirmed by Complete Solutions in writing by email or letter. In other cases, Complete Solutions may change any of these terms or conditions including a Per Session Fee by giving the client one week’s notice in writing by letter or e-mail of the change(s). If following receipt of such notification of change, the client no longer wishes to proceed with further coaching sessions, they may withdraw from the service immediately by giving notice in writing by email or letter and they will then be entitled to a full refund of any fees paid in advance for coaching sessions not yet provided. Such notice will be effective on receipt by Complete Solutions.
This contract is governed by US law and the State of Missouri whose courts have exclusive jurisdiction in relation to any dispute, disagreement, proceedings or legal claim of any nature relating to the service provided or the contract.
Feedback is welcomed and can be given via a phone call, email, or by writing to Complete Solutions at 2233 N. Village Drive, St. Charles, MO 63303.